Can I schedule a bedtime story in my own voice?+
Yes. Open Life Assistant or phone inbox option 0. Create a voice-call draft, choose a first date, local time, time zone and daily repeat. Record a short story of up to 90 seconds in your own voice, listen, and approve it. The same approved recording repeats; a different story needs a new recording and approval. For children, use a parent or guardian’s approved number. The scheduler checks hourly, so the selected time is the first eligible delivery time, rather than a guaranteed minute.
Can my children share school and sports updates?+
Yes. With their parent or guardian, they can leave a voice KITE using the connection’s routing number, or reply by voice to a delivered message. The person inside can hear the update from their private inbox when phone access is available. Family callers do not need the private inbox PIN.
Can my assistant arrange flowers or a gift?+
Gift planning is available in Life Assistant. Share the occasion, delivery date, city, preferences and total budget. The assistant researches merchant options and drafts a card for your review. Connected ordering and payments are being prepared. A saved plan does not place an order or authorize a charge; every purchase will need an approved merchant checkout and approval of the exact order and full total.
Can I send a Kite from my browser?+
Yes. Sign in with your eight-digit routing number and private four-digit PIN, then open Create. Enter a recipient number or choose a saved contact. Send your typed Kite as a text message, or create and approve a personal AI voice preview before placing a call. Text KITES currently support US mobile numbers; voice calling depends on the destination and carrier. Set up your own voice in the browser or press 8 after logging into your phone inbox. Personal voice calls identify the AI audio and ask the recipient to press 1 to listen.
How long can I save text and voice messages in the app?+
Every plan includes 30 days of text and voice message history, organized in conversation threads. Before a message expires, choose Keep message to save it to your app profile with no automatic expiry. Essential lets you keep up to 10 messages, Connect 50, Complete 200 and Premier 1,000. These are total saved-message spaces per app user for each connection, not new spaces each month. Open a conversation’s Saved view to find your kept messages. Removing a message from Saved returns it to the 30-day history; if it is already older than 30 days, it leaves your app history. These saving benefits apply to the app and do not extend phone-inbox or SMS recording-link retention.
Can a recorded voice KITE arrive as a text?+
Yes. When sending from the phone inbox, choose text delivery for a readable transcript, a link to hear your original recording, or both. Text KITES currently support opted-in U.S. mobile numbers. Recording links are available for 30 days, and automatic transcripts can contain mistakes. Your original voice stays in the recording.
How does a KITE work?+
A KITE is a voice or text message. Family and friends can call SendAKite, enter the eight-digit routing number and leave a voice message after consenting to recording. They can also text the routing number and their message to the active SendAKite number. The person inside signs in with their routing number and private four-digit PIN to listen and reply.
Can someone inside send a message to a new number?+
Yes. After signing in, press 5, enter the destination number and confirm it. Press 1 to consent to recording, wait for the tone, record the KITE and press pound when finished. After the caller hangs up, SendAKite calls the chosen number. For international destinations, enter 00, the country code and the number. Delivery depends on the destination, carrier availability and recipient contact preferences.
What happens when SendAKite calls me?+
The call announces who sent the KITE and plays their message automatically. Press 1 to reply by voice after the recording notice, or text the same SendAKite number with the connection's routing number and your reply. The delivery call does not ask for the private inbox PIN.
Do callers need to use an approved phone?+
No. A caller can use any phone to enter the routing number and private PIN and open the inbox. Caller ID and sponsor approval are not required. Family and friends need the routing number, but not the PIN, to leave a KITE. Keep the private PIN with the person who should have inbox access.
How do I send a text KITE?+
Where activated, text KITE followed by the exact eight-digit routing number on the first line, then your message on the next line. For example: KITE 12345678, followed by your message. Use your own connection's routing number; 12345678 is only an example. Text KITES support up to 600 characters and are read aloud in the private inbox. Regular SMS KITES do not include photo or video attachments. Message and call rates may apply.
How does SendAKite AI answer questions?+
Complete and Premier members can choose option 3 after signing in, then press 6 for a live conversation. Ask follow-up questions or interrupt an answer to change direction. The same menu also offers recorded questions and saved answers to replay later. Follow the consent prompts before recording. Live availability and response times can vary; AI answers can contain mistakes.
Can we use music, photos and videos now?+
Option 7 music is coming soon and is not playing yet. Telephone music licensing and service setup must be completed first. Premier photo and short-video screening intake is available; delivery to a facility requires a supported and approved delivery route. Computer, tablet and email connections are separate availability requests.
Where can I request SendAKite?+
Worldwide requests are accepted for review. Choose your country and filter verified records by region, locality, jurisdiction, and facility type, or enter the facility details. Access is confirmed for the specific facility and telephone provider before activation. Non-U.S. requests collect no card until the local route is confirmed. International pricing is confirmed before payment.
Will it work at my facility?+
No outside phone system can be guaranteed before actual use. We confirm your connection's availability before activation. If it cannot activate, you are not charged or any settled first payment is refunded.
Does SendAKite support multiple languages?+
Yes. Open the Language button, search for your language and select Apply language to translate the website. Your selection is saved as you browse. Connect, Complete and Premier also offer spoken-language choices for personalized daily content in your connection settings.
When does billing start?+
U.S. plans start at $19.99 per month. You securely save a card during signup, with $0 due that day. Your monthly subscription starts only after the connection is verified and ready to activate. It renews monthly until canceled. If the connection cannot activate, you are not charged or any settled first payment is refunded. See the cancellation and refund policy for full details.
Can I pause or block contact?+
Yes. Recipients can block future SendAKite contact or pause it for 7 or 10 days. Contact controls are also available using the routing number and private PIN. Restoring contact requires the verified email step. These controls apply to SendAKite contact, not calls made separately through a facility's phone provider.
Will the connection continue after release?+
The account and eligible retained history can continue after a verified release transition. Access details are checked or updated as part of that transition. Saved contacts belong to the connection account. Contact support to arrange the transition.