Clear monthly terms
Cancellation & Refund Policy
Cancel anytime, understand your final service date, and know when a SendAKite payment is refundable.
Last updated August 31, 2026KITE Essential is exactly $19.99 per month, KITE Connect is exactly $24.99 per month, KITE Complete is exactly $34.99 per month, and KITE Premier is exactly $69.99 per month. A separately labeled private owner-sponsored enrollment may authorize one exact discounted payment with no renewal. No tax is currently configured, and SendAKite will not silently add tax to a pending authorization. If applicable tax later becomes required, the amount and authorization process must be disclosed before charge.
The KITE Release Plan is available now to schedule at $4.99 per month for a verified post-release transition. Scheduling it does not charge $4.99, replace an existing plan, or change billing until release, identity, cancellation, credential-rotation, no-overlap, and recurring-authorization controls pass and the account holder separately accepts the exact terms.
Cancel anytime
You may cancel your standard recurring SendAKite subscription at any time. Cancellation prevents the next recurring charge. Your service ordinarily remains available through the end of the billing period you already paid for. A private owner-sponsored one-period enrollment is already set not to renew.
No telephone call is required.
Cancel my subscription by emailSend the request from the email address used at Stripe Checkout. SendAKite will confirm the cancellation and effective service-end date electronically within two business days. If a renewal posts after a timely request because of a processing error, SendAKite will reverse or refund it.
Card saved before activation
Stripe securely saves the card when the request is submitted, but the amount due that day is $0. Mobile verification alone does not trigger a charge. The first monthly charge occurs only after the exact identity, provider compatibility, facility controls, billing authorization, and operational readiness pass. If the request cannot be activated, no subscription is created and the card is not charged. If a charge succeeds but the connection cannot be activated, SendAKite will initiate a full refund to the original payment method within five business days after recording that activation is unavailable.
After activation
Once service has been activated, monthly charges are generally nonrefundable, including for unused time during a paid billing period. If SendAKite determines that the connection is technically incompatible and ends service for that reason, we will cancel the subscription and refund the affected current period. We will also review and correct duplicate or unauthorized charges and provide any refund required by applicable law.
Refund timing
Approved refunds are issued to the original payment method and initiated within five business days after approval. The time required for the credit to appear after initiation depends on Stripe, your bank, and your payment method.
Questions or billing problems
Contact KITE Global LLC at support@sendakitenow.com or fax (502) 251-0729. Please do not include a complete card number, Social Security number, password, or confidential legal or medical information.